Shipping policy
At Montana Hugo, we are committed to making every order delivery experience as smooth and reliable as possible. Each order is carefully prepared and dispatched with attention to detail.
Delivery Times
United Kingdom:
Estimated delivery: 1–3 business days
Worldwide:
Estimated delivery: 3–14 business days
Please note that these are estimated delivery timeframes, not guaranteed delivery dates. Actual delivery times may vary and can occasionally be shorter or longer depending on the destination, courier service, customs processing and other circumstances outside our control.
Order Processing
Orders are normally processed and prepared for dispatch after the order has been successfully placed. Processing times may vary depending on order volume, product availability and other circumstances.
Once your order has been dispatched, tracking information will be provided where available.
International Deliveries
For orders shipped outside the United Kingdom, delivery may be affected by customs clearance, local postal services, import procedures or other delays within the destination country.
Any customs duties, import taxes or other charges that may apply to an international shipment are the responsibility of the customer unless otherwise stated at checkout.
Delivery Delays
While we work with reliable delivery services, Montana Hugo cannot be held responsible for delays caused by:
- Courier or postal service disruptions
- Customs clearance
- Incorrect or incomplete delivery information
- Severe weather
- Public holidays
- International shipping restrictions
- Other circumstances beyond our reasonable control
If your order has not arrived within the expected timeframe, please contact us and we will assist you in checking the delivery status.
Incorrect Delivery Information
Please ensure that your shipping address and contact details are accurate when placing your order. Montana Hugo cannot be responsible for delays or additional costs resulting from incorrect or incomplete information provided at checkout.
Contact Us
If you have any questions regarding your order or delivery, please contact us at: